Flexalite Privacy Policy (Australia)
Flexalite Pty Ltd ("we", "us", "our") is committed to protecting your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information you provide to us through our website, communications, and the services we deliver.
By engaging with Flexalite or using our website, you consent to this Privacy Policy.
We may update this Privacy Policy from time to time. The current version will be available on our website.
Scope
This Privacy Policy applies to personal information collected in relation to:
- Enquiries and quotations
- Project management and delivery
- Design, manufacturing, print, signage and display services
- Logistics, warehousing and installation services
- Meetings, emails, calls and site visits
- Supplier and contractor engagement (where relevant)
If you do not provide requested information, we may not be able to supply our services to you fully.
1. What personal information do we collect?
We only collect personal information that is reasonably necessary to conduct our business and deliver our services.
Depending on your interaction with us, we may collect:
- Contact details: name, business name, job title, phone number, email address, business address
- Project information: site addresses, store contacts, delivery instructions, access details, site induction or WHS requirements
- Communications: emails, call notes, meeting notes, briefs and approvals
- Billing and payment information: invoicing details, accounts payable contacts, bank details (where provided), transaction references
- Images and site information: photographs, measurements, drawings, plans and installation documentation (which may include incidental personal information)
Website usage data:
- Date and time of visit, pages viewed, downloads
- Device and browser type
- Referral source and approximate location data (where available)
2. How do we collect personal information?
We may collect personal information:
- Directly from you (email, phone, in person, website forms)
- From your employer or organisation where you are a nominated contact
- From clients, landlords, shopping centres or partners involved in a project
- From suppliers or contractors when coordinating production, delivery or installation
- Through our website and cookies (see section 7)
3. How do we use personal information?
We may use personal information to:
- respond to enquiries and prepare quotes or proposals
- manage and deliver projects, including scheduling, logistics and installation
- communicate regarding approvals, variations, timelines and updates
- issue invoices and manage payments
- maintain internal records, compliance and WHS requirements
- improve our services and customer experience
- send marketing communications, updates or announcements (you may opt out at any time)
We may also use information for related purposes that would reasonably be expected, or where required or authorised by law.
4. Disclosure of personal information
We may disclose personal information on a need-to-know basis to trusted third parties who assist us in delivering our services, including:
- Employees and internal teams
- Installers, contractors and service providers
- Manufacturing and production partners
- Freight, courier and warehousing providers
- Professional advisers (including accountants, insurers and legal advisers)
IT and systems providers (including hosting, le storage and project platforms)
Where practicable, we require third parties to handle personal information in a manner consistent with this Privacy Policy.
Overseas disclosure:
Some suppliers, contractors or technology providers may be located overseas. In these circumstances, Australian privacy laws may not apply in the same way.
5. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
6. Access, correction and complaints
We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.
You may request access to personal information we hold about you and request corrections where necessary. We will respond within a reasonable timeframe.
If you have a privacy concern or complaint, please contact us using the details below. We will investigate and respond in writing, generally within 21 days and no later than 30 days.
7. Cookies and analytics
Our website may use cookies to improve functionality, remember preferences and analyse website usage.
Some cookies may collect information that could constitute personal information. We handle this information in accordance with this Privacy Policy.
You can disable cookies via your browser settings, however parts of the website may not function as intended.
8. Third-party websites
Our website may contain links to third-party websites. These sites are not controlled by us and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.
Contact Us
If you have any questions about this Privacy Policy or how Flexalite handles personal information, please contact:
- Flexalite Pty Ltd, Unit 2, 1–5 Lake Drive, Dingley Village VIC 317203 9588 1999
- Email: support@flexalite.com.au
- Website: www.flexalite.com.au
This Privacy Policy explains how we collect, use, store and disclose personal information you provide to us through our website, communications, and the services we deliver.
By engaging with Flexalite or using our website, you consent to this Privacy Policy.
We may update this Privacy Policy from time to time. The current version will be available on our website.
Scope
This Privacy Policy applies to personal information collected in relation to:
- Enquiries and quotations
- Project management and delivery
- Design, manufacturing, print, signage and display services
- Logistics, warehousing and installation services
- Meetings, emails, calls and site visits
- Supplier and contractor engagement (where relevant)
If you do not provide requested information, we may not be able to supply our services to you fully.
1. What personal information do we collect?
We only collect personal information that is reasonably necessary to conduct our business and deliver our services.
Depending on your interaction with us, we may collect:
- Contact details: name, business name, job title, phone number, email address, business address
- Project information: site addresses, store contacts, delivery instructions, access details, site induction or WHS requirements
- Communications: emails, call notes, meeting notes, briefs and approvals
- Billing and payment information: invoicing details, accounts payable contacts, bank details (where provided), transaction references
- Images and site information: photographs, measurements, drawings, plans and installation documentation (which may include incidental personal information)
Website usage data:
- Date and time of visit, pages viewed, downloads
- Device and browser type
- Referral source and approximate location data (where available)
2. How do we collect personal information?
We may collect personal information:
- Directly from you (email, phone, in person, website forms)
- From your employer or organisation where you are a nominated contact
- From clients, landlords, shopping centres or partners involved in a project
- From suppliers or contractors when coordinating production, delivery or installation
- Through our website and cookies (see section 7)
3. How do we use personal information?
We may use personal information to:
- respond to enquiries and prepare quotes or proposals
- manage and deliver projects, including scheduling, logistics and installation
- communicate regarding approvals, variations, timelines and updates
- issue invoices and manage payments
- maintain internal records, compliance and WHS requirements
- improve our services and customer experience
- send marketing communications, updates or announcements (you may opt out at any time)
We may also use information for related purposes that would reasonably be expected, or where required or authorised by law.
4. Disclosure of personal information
We may disclose personal information on a need-to-know basis to trusted third parties who assist us in delivering our services, including:
- Employees and internal teams
- Installers, contractors and service providers
- Manufacturing and production partners
- Freight, courier and warehousing providers
- Professional advisers (including accountants, insurers and legal advisers)
IT and systems providers (including hosting, le storage and project platforms)
Where practicable, we require third parties to handle personal information in a manner consistent with this Privacy Policy.
Overseas disclosure:
Some suppliers, contractors or technology providers may be located overseas. In these circumstances, Australian privacy laws may not apply in the same way.
5. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
6. Access, correction and complaints
We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.
You may request access to personal information we hold about you and request corrections where necessary. We will respond within a reasonable timeframe.
If you have a privacy concern or complaint, please contact us using the details below. We will investigate and respond in writing, generally within 21 days and no later than 30 days.
7. Cookies and analytics
Our website may use cookies to improve functionality, remember preferences and analyse website usage.
Some cookies may collect information that could constitute personal information. We handle this information in accordance with this Privacy Policy.
You can disable cookies via your browser settings, however parts of the website may not function as intended.
8. Third-party websites
Our website may contain links to third-party websites. These sites are not controlled by us and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.
Contact Us
If you have any questions about this Privacy Policy or how Flexalite handles personal information, please contact:
- Flexalite Pty Ltd, Unit 2, 1–5 Lake Drive, Dingley Village VIC 317203 9588 1999
- Email: support@flexalite.com.au
- Website: www.flexalite.com.au